About Jenco Studio

A NYC native, I've been making jewelry on and off for the last twenty+ years. I love combining materials such as wood and gold or horn and silver. I use recycled materials whenever possible -whether it's exotic wood from salvaged musical instruments, or metals I've reclaimed and refined. Besides fine and sterling silver, I work in solid 14k and 18k gold. Designs can often be made in yellow, pink, green or white gold. I strive to make modern pieces, crafted with great care, from exceptional materials. I hope you like them.

 

Shipping


*Your jewels will arrive packaged in a lovely gift box or tin with a felted wool insert, fit for immediate gifting.
• Domestic Shipping:
I ship USPS Priority Mail with the appropriate insurance included. In-stock items will usually ship out within a week. Custom or made to order work will generally take a week or two, door-to-door. Earrings generally ship quicker than necklaces. If you need something by a certain date, please convo me so that I can expedite, if possible.
• International Shipping:
For International orders, I will usually ship USPS Priority International with appropriate insurance. The buyer is responsible for any additional fees that may be charged at customs. You can check with your country's local post office or on your postal website to estimate what you can expect to pay in tariffs, VAT, duties or custom fees. Jenco Studio cannot be responsible for any delays in delivery due to customs.

 

Refunds and Exchanges


• While I certainly hope that you love your new jewels, If you aren't completely satisfied with your purchase, please notify me before sending ELIGIBLE ITEMS (see below) back within 7 days of delivery receipt for a full refund (minus actual shipping charges.) Return shipping charges are the buyer's responsibility. Please make sure to insure your return, as insurance is the responsibility of the sender. EU customers must contact the shop within 14 days of receipt, before sending an item back, per EU regulation.

• Custom-made items (pieces that were made to customer's specification, ie. length, metal choice, etc.) are NOT RETURNABLE. However, I am happy to accommodate certain changes to custom work. Made-to-order pieces are eligible for EXCHANGE or STORE CREDIT ONLY. In-stock items are RETURNABLE for REFUND or EXCHANGE. Please contact me to discuss before returning your item.

• PLEASE NOTE that I do not accept returns on post-style (stud) earrings and hoops, for hygiene reasons. Since earring wires can be switched out, I will accept returns on all other earring styles (that meet eligibility.) All items must be returned in original condition and in original packaging.

• Ultimately, I want you to be completely pleased with your purchase and will work with you to accommodate a happy resolution to any issues you may have with a sale.